Shipping
Please note. we do not garuntee next-day delivery.
We can ship to virtually any address in Ireland, all 32 counties.
Delays may be experienced due to high volumes of orders during certain times of the year and/or if items are out of stock, we will endeavour to contact you as soon as possible with updated information.
At present we are delivering most larger items ourselves. Depending on location shipping can take up to 5 working days.
Free Delivery Over €50
Terms – This applies to all items under 30kg that can be sent as a regular parcel via courier.
Items over 30kg or bulkier items that need to be delivered by one of our own vans will have a delivery cost applied at the checkout stage.
Order Processing & Delivery Times
Please note. We do not offer next-day delivery.
Orders are processed and dispatched within 2 working days. Our delivery partners for regular parcel items a generally deliver within 1-2 business days.
Larger non pallet-able items (for example comercialcoffee machines) will be delivered in our own vehicles, depending on your location shipping can take up to 1 week.
Delays may be experienced due to high volumes of orders during certain times of the year and/or if items are out of stock, we will endeavour to contact you as soon as possible with updated information.
Delivery to Northern Ireland
We can ship to virtually any address in Ireland, all 32 counties. All items are shipped from our Donegal Warehouse and we cover all areas of the 32 counties in our own vans on a weekly basis.
Non Receipt of Goods
Discreptcies on goods received or not receieved at all, must be notified by email to info@iec.ie within 10 days of placing the order.
Returns & Cancellation Policy
Customers have 14 days from date of receipt to cancel and return any item. Unfortunately we can’t accept any unwanted returns after this period.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you wish to cancel and return your order please contact us either via email info@iec.ie and we will raise the returns authorisation.
It is the customer’s responsibility to return the item in its original condition. If there is any visible damage usage marks due to unnecessary handling by the customer there may be a restocking fee applied depending on the circumstances. This does not apply to new unopened items and most other items. Please give us a call to verify in your case.
To complete a return in store, we require a receipt or proof of purchase and may request identification.
Non-returnable items:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
* Service packages or non tangible products
*Your warranty is void if the item is not serviced in accordance with the manufacturers guidelines, or if your item was used outside its parameters. (We may still be able to repair your item, just not under warranty.)
- Coffee products can only be cancelled before shipping and are non returnable.
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds:
If you have not received your refund yet, please contact us at info@iec.ie
Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.